SHIPPING AND RETURNS 

Shipping and Returns Policies ​

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Shipments are traceable: when the order is entrusted to the courier, the customer receives an automatic e-mail with the tracking code, through which he can follow the progress of the shipment, 24/7, on the courier's website.

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At Gemini Cosmetics, we pay close attention to products that undergo rigorous inspection before being shipped.
Since our products are often shipped to order, there is no return procedure.
Gemini Cosmetics assumes no responsibility for any damage caused by shippers.

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POSSIBLE DELAYS

We are committed to respecting the estimated times for deliveries, but during the periods of Sales or Promotions, due to the large volume of orders, order management may be delayed. Furthermore, couriers do not deliver on Saturdays, Sundays and other public holidays. In these cases we will guarantee you our assistance for any of your doubts or needs.

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PACKAGE TAMPERING

If the package is tampered with, we advise you to accept the package "with reserve" (it is your right) or refuse it. In the event that one of these conditions occurs, contact us as soon as possible: we will need useful information to report the incident to the reference courier.

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DELIVERY FAILURE

In the event that the order is not delivered because the address or telephone number is incorrect or absent, the package could be returned to the sender at your expense, including any cost that Gemini Cosmetics has to bear for the return of the goods. These expenses will be deducted in the event of a refund. If you have any questions about this, please contact our customer service.

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